Shipping and Returns
SHIPPING
SYL LASH Professional Eyelash Extensions Ships same day on all orders placed before 2 PM CST. All orders are processed within 48 hours.
Please reach out to syllashacademy@gmail.com within 48 hours of delivery if there are any items missing or any issues with your order.
SHIPPING PROCESSING TIME
SYL LASH Professional Eyelash Extensions ship same day on all orders placed before 2 PM CST. All orders are processed within 48 hours.
- Shipments are processed our normal working days, Monday through Friday.
- SYL LASH Professional Eyelash Extensions May experience a high volume of orders during sales and holidays and you may experience shipping and processing delays.
- Covid-19 may delay your shipment and is at no fault to SYL LASH Professional Eyelash Extensions
- SYL LASH Professional Eyelash Extensions is not responsible for loss packages if the wrong address was entered. It is the responsibility of the person purchasing to provide a correct address and updated contact information. We cannot edit customers addresses once the order has been placed.
DOMESTIC SHIPPING
Standard shipping is an average of 1 to 7 business days. Delivery times may vary depending on the location of your shipping address. Delivery time includes processing and shipping time.
- USPS First Class it’s estimated between 3 to 5 business days to arrive, certain packages may take longer than usual to arrive due to COVID-19.
- USPS Priority Mail is estimated 2 to 3 business days to arrive, certain packages may take longer than usual to arrive due to COVID-19.
EXPEDITE SHIPPING
THESE Times are not guaranteed and may be delayed due to weather or unexpected conditions expedited shipping does NOT deliver on Sundays.
- UPS 2nd Day Air is guaranteed in 2 business days. Please note that UPS does not deliver to P.O boxes. Orders placed before 2 PM CST will be shipped the same day.
- UPS Next Day Air is guaranteed 1 business day. Please note that UPS does not deliver to P.O boxes. Orders placed before 2 PM CST will be shipped the same day.
INTERNATIONAL SHIPPING
International shipping takes 3 to 21 days. Delivery time may vary depending on your country and the shipping carrier you selected during check out.
- DHL EXPRESS estimated delivery time for international orders 2-5 business days.
- USPS estimated delivery time for international orders 7-21 business days.
RETURNS
SYL LASH Professional Eyelash Extensions wants you to be completely satisfied with your purchase. You can return or exchange any unused or unopened products within 10 days from the day you received your order.
- Liquid products, including adhesive cannot be returned if you are unhappy with your adhesive contact our customer support at syllashacademy@gmail.com
- All SYL LASH Professional Eyelash Extensions Tweezers can be EXCHANGED within 10 days of purchase. We want you to find the pair that works best for you.
Payment for returns will be completed once items are received.
If your order has something wrong with it or is damaged during manufacturing please email us at syllashacademy@gmail.com and we will be happy to fix the situation.
SYL LASH ACADEMY REFUND
In the event a student cannot make the training dates they had purchased, they have 2 weeks prior to the training date to drop from the class and receive a full refund. Anything after 2 weeks will be credited for a future upcoming class. NO EXCEPTIONS.
